This session will discuss the mind set of a domestic violence victim and why they continue to stay in their unhealthy environment despite repeated abuse. You will hear firsthand from a domestic violence victim to try and understand the answer to the question, why they stay. This class is designed to help telecommunicators handle these […]

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In this powerful and immersive full-day course, students will be taken on an emotional journey through the tragic events surrounding the kidnapping, rape, and murder of Denise Amber Lee. Guided by Denise’s husband, Nathan Lee, founder and President of the Denise Amber Lee Foundation, this class provides a deeply personal and professional perspective on the […]

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Students will be taught what questions to ask and how to process calls, while dispatchers will learn what information to look for. Critical information will be provided to help attending […]

Working in 911 is inherently stressful. This course will help students understand the nature and causes of 911-related stress, including the four major categories of stress, two types of stress, […]

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This course guides call-takers on effective communication with various types of despondent callers, including adults, youth, and the elderly in crisis. We'll cover suicidal erosion, warning signs of suicidal ideology, […]

This course is designed for all staff to recognize the changes brought to society during the holidays that specifically impact callers, calls, information, and strategy in the 911 center. Utilizing call data, students will learn the science of moving through the holidays in 911. As a class community, we will analyze a selection of holiday-related […]