In this class, through instruction, hands on exercises, and scenario training, you will learn how to set up a peer support team, learn debriefing and defusing skills, suicide awareness, listening […]

This session will discuss the mind set of a domestic violence victim and why they continue to stay in their unhealthy environment despite repeated abuse. You will hear firsthand from […]

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In this powerful and immersive full-day course, students will be taken on an emotional journey through the tragic events surrounding the kidnapping, rape, and murder of Denise Amber Lee. Guided […]

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Students will be taught what questions to ask and how to process calls, while dispatchers will learn what information to look for. Critical information will be provided to help attending […]

Working in 911 is inherently stressful. This course will help students understand the nature and causes of 911-related stress, including the four major categories of stress, two types of stress, and four stress responses. We'll review stressors specific to Public Safety Telecommunicators, including critical incidents and personal stresses. Once stressors are identified, the course will […]

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This course guides call-takers on effective communication with various types of despondent callers, including adults, youth, and the elderly in crisis. We'll cover suicidal erosion, warning signs of suicidal ideology, and the PLAID PALS clinical assessment tool. The course emphasizes active listening skills to build rapport and trust, as well as verbal containment techniques. For […]