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Prerequisites: Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. APCO Institute’s new Communications Training Officer (CTO) 6th Ed. course provides comprehensive training on the roles and […]

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PRE-REQUISITES:  ALTHOUGH THERE IS NO PRE-REQUISITE FOR THE COURSE, IT IS RECOMMENDED THAT REGISTRANTS FOR THIS CLASS HAVE SUCCESSFULLY COMPLETED A 40-HOUR FORMAL BASIC INSTRUCTOR-LED TELECOMMUNICATOR TRAINING PROGRAM. COURSE DESCRIPTION […]

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In this class, through instruction, hands on exercises, and scenario training, you will learn how to set up a peer support team, learn debriefing and defusing skills, suicide awareness, listening skills, and compassion fatigue.For More information click here

This session will discuss the mind set of a domestic violence victim and why they continue to stay in their unhealthy environment despite repeated abuse. You will hear firsthand from a domestic violence victim to try and understand the answer to the question, why they stay. This class is designed to help telecommunicators handle these […]