This session will discuss the mind set of a domestic violence victim and why they continue to stay in their unhealthy environment despite repeated abuse. You will hear firsthand from […]

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In this powerful and immersive full-day course, students will be taken on an emotional journey through the tragic events surrounding the kidnapping, rape, and murder of Denise Amber Lee. Guided […]

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Students will be taught what questions to ask and how to process calls, while dispatchers will learn what information to look for. Critical information will be provided to help attending […]

Working in 911 is inherently stressful. This course will help students understand the nature and causes of 911-related stress, including the four major categories of stress, two types of stress, […]

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This course guides call-takers on effective communication with various types of despondent callers, including adults, youth, and the elderly in crisis. We'll cover suicidal erosion, warning signs of suicidal ideology, […]

This course is designed for all staff to recognize the changes brought to society during the holidays that specifically impact callers, calls, information, and strategy in the 911 center. Utilizing […]