This course is broad-spectrum and appropriate for several dispatch categories, including new telecoms; existing telecoms hoping to learn the latest techniques; progressive trainers to gain teaching ideas; supervisors or managers seeking a fix-it for baseline skills. Using tremendous caller, responder, and dispatch audio, attendees will dissect great calls and actively work with instructors to formulate […]

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This course will focus on training public safety call-takers to recognize Post Traumatic Stress Disorder/Syndrome symptoms, traumatic brain injury signs and symptoms, suicidal ideation, suicidal risk factors, and the Veteran's aversion behaviors.  Additionally, this course will focus on verbal de-escalation and containment through the power of active listening skills and verbal intervention techniques.  Call-takers will […]

This course is appropriate for all roles in the center and is especially effective if multiple members of a 911 staff attend.  Direct and impactful, we will train on line-of-duty injury and death within a center and extend to field families.  Also included will be exposure to how to manage to receive or dispatch calls […]

Weather is a major factor in call taking and dispatching, but what do we know about its application to 911? In this "everything weather" class, students will be guided through numerous weather cycles and their effect in the 911 environment. Full of audio and video, this invigorating class will bring students face to face with […]