Students will be taught what questions to ask and how to process calls, while dispatchers will learn what information to look for. Critical information will be provided to help attending […]

Working in 911 is inherently stressful. This course will help students understand the nature and causes of 911-related stress, including the four major categories of stress, two types of stress, […]

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This course guides call-takers on effective communication with various types of despondent callers, including adults, youth, and the elderly in crisis. We'll cover suicidal erosion, warning signs of suicidal ideology, […]

This course is designed for all staff to recognize the changes brought to society during the holidays that specifically impact callers, calls, information, and strategy in the 911 center. Utilizing […]

This course is broad-spectrum and appropriate for several dispatch categories, including new telecoms; existing telecoms hoping to learn the latest techniques; progressive trainers to gain teaching ideas; supervisors or managers […]

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This course will focus on training public safety call-takers to recognize Post Traumatic Stress Disorder/Syndrome symptoms, traumatic brain injury signs and symptoms, suicidal ideation, suicidal risk factors, and the Veteran's […]

This course is appropriate for all roles in the center and is especially effective if multiple members of a 911 staff attend.  Direct and impactful, we will train on line-of-duty […]

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Communication training officers need to be rejuvenated every 2-5 years to retain their effectiveness and passion for the mission!  Our refresher empowers and supports training professionals with a personal assessment […]