T-CPR #786 - (February 6, 2025 01:00 PM - 05:00 PM)
2025-02-06 13:00 - 17:00 (America/Chicago)
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SAPD CPR#3845
2025-02-07 08:00 - 12:00, 2025-04-11 08:00 - 12:00

CJIS SECURITY AND PRIVACY TRAINING #3799
2025-02-11 08:00 - 09:00

GCSO TCIC/TLETS MOBILE#4800
2025-02-14 08:00 - 16:00

GCSO TCIC/TLETS LTFA #4801
2025-02-18 08:00 - 2025-02-19 17:00

APCO LAW ENFORCEMENT COMMUNICATIONS #102104 - (February 25, 2025 08:00 AM - 05:00 PM)
2025-02-25 08:00 - 2025-02-28 16:00

Leading Well #3010 - (March 3, 2025 08:00 AM - 05:00 PM)
2025-03-03 08:00 - 17:00

BEXAR CO DA TCIC/TLETS MOBILE#4800
2025-03-04 08:00 - 17:00

BCSO CPR#3845
2025-03-05 08:00 - 12:00, 2025-04-23 08:00 - 12:00

Emotional and Social Intelligence #3603 - (March 5, 2025 08:00 AM - 05:00 PM)
2025-03-05 08:00 - 17:00

Deadly Calls and Fatal Encounters #3375 - (March 6, 2025 08:00 AM - 05:00 PM)
2025-03-06 08:00 - 17:00

CPR #3845 - (March 6, 2025 08:30 AM - 12:30 PM)
2025-03-06 08:30 - 12:30

T-CPR #786 - (March 6, 2025 01:00 PM - 05:00 PM)
2025-03-06 13:00 - 17:00

SAPD CPR#3845 - (March 7, 2025 8:00 am - 12:00 pm)
2025-03-07 08:00 - 12:00

Mental Health 911: Identifying and Responding to Crisis #8882 - (March 7, 2025 08:00 AM - 05:00 PM)
2025-03-07 08:00 - 17:00

GUADALUPE CO TCIC/TLETS MOBILE #4800 - (March 10, 2025 8:00 am - 5:00 pm)
2025-03-10 08:00 - 17:00

THE BIG ONES #3603 - (March 17, 2025 8:00 am - 5:00 pm)
2025-03-17 08:00 - 17:00

VERBAL JUDO#3027 - (March 18, 2025 8:00 am - 5:00 pm)
2025-03-18 08:00 - 17:00
Verbal Judo for 911 will bring attendees inside modern tactical communication strategies designed to help calltakers & dispatchers gain trust and compliance.
The 8 steps to de-escalation will be identified with practice opportunities during 911 activities. In addition to working with the entrusted public, students will learn verbal judo techniques for managing professional relationships with the field as well as inside the communications center.

How to communicate one-on-one with a person in crisis as well as those in bullying patterns will be taught. Attendees – whether new or seasoned – will be instructed on bully-proofing their own communication to lower the risk of being a target.

We will train on the psychological origin of poor verbal behavior and identify trigger words and phrases. Active listening in verbal judo will be reviewed in-depth along with the concept of “psychological safety” for callers.

Students will learn the 10 communication strategies to elevate to a verbal judo mode with class practice in a supportive environment. Verbal Judo in the 911 environment means understanding how to harness effectiveness when working with different generations. A special segment will address how to take care of the communication needs of unaccompanied children/juveniles whether calling or showing at the agency front desk. This class will meet the needs of the seasoned, new, trainers and leaders within communication centers.

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PROTECTING INTERPERSONAL RELATIONSHIPS #5101 - (March 19, 2025 8:00 am - 5:00 pm)
2025-03-19 08:00 - 17:00

BCSO PUBLIC SAFETY TELECOMMUNICATOR #1080
2025-03-20 08:00 - 17:00

FRED PRYOR HOW TO SUPERVISE BAD ATTITUDES & NEGATIVE BEHAVIORS #3799
2025-03-25 08:00 - 17:00

APCO CTO#102109 - (March 26, 2025 8:00 am - 5:00 pm)
2025-03-26 08:00 - 2025-03-28 17:00

GCSO APCO CTO#102109 - (April 7, 2025 8:00 am - 5:00 pm)
2025-04-07 08:00 - 17:00

BCSO PUBLIC SAFETY TELECOMMUNICATOR#1080
2025-04-09 08:00 - 17:00

CPR #3845 - (April 11, 2025 8:30 am - 12:30 pm)
2025-04-11 08:30 - 12:30

T-CPR #786 - (April 11, 2025 1:00 pm - 5:00 pm)
2025-04-11 13:00 - 17:00

BEXAR CO DA TCIC/TLETS #4800
2025-04-15 08:00 - 17:00

TCIC/TLETS FULL ACCESS#4802 - (April 22, 2025 8:00 am - 5:00 pm)
2025-04-22 08:00 - 2025-04-24 17:00
