Bexar Metro 9-1-1 Education and Development

TRAINING OFFICER REFRESHER #3603 - (August 21, 2025 8:00 am - 5:00 pm)
2025-08-21 08:00 - 17:00 (America/Chicago)
Communication training officers need to be rejuvenated every 2-5 years to retain their effectiveness and passion for the mission! Our refresher empowers and supports training professionals with a personal assessment of accomplishments to date, as well a review of any struggles. All roles and requirements of modern trainers will be reviewed. With the support of instructors and the training community of the class, attendees will dive into the THRIVE FIVE – HeroLight’s combatant to trainer burnout. This course is appropriate for newer as well as seasoned trainers, we well as training supervisors looking for ideas to refresh their teams.
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T-CPR#786 - (August 21, 2025 8:30 am - 12:30 pm)
2025-08-21 08:30 - 12:30
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LIABILITY AND ETHICS FOR TELECOMMUNICTORS #5313 - (August 22, 2025 8:00 am - 5:00 pm)
2025-08-22 08:00 - 17:00
This course encompasses not only the civil and legal repercussions of liability but also addresses the topic of personal and professional ethical conduct. Topics incorporated include types of 911 liability, elements of negligence claims, and incorporation of national standards, including the ADA, specifically regarding the TDD. Next, students will discuss the public expectations of service and how they drive our profession. The need for core ethics, values, and mission statements helps identify how to do the next right thing and the potential consequences of violating your code of ethics. Information about four general areas of ethical concerns and ethical leadership in public safety communications will be discussed.
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SAPD SPANISH FOR TELECOMMUNICATORS #22109
2025-08-25 08:00 - 17:00

CPR#3845 ****LIMITED TO BEXAR METRO 9-1-1 DISTRICT TELECOMMUNICATORS****- (September 4, 2025 8:30 am - 12:30 pm)
2025-09-04 08:30 - 12:30
LIMITED TO BEXAR METRO 9-1-1 DISTRICT TELECOMMUNICATORS
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T-CPR #786 - (September 4, 2025 1:00 pm - 5:00 pm)
2025-09-04 13:00 - 17:00

SAPD CPR#3845
2025-09-22 08:00 - 12:00

SAFVIC#3267 - (September 23, 2025 8:00 am - 5:00 pm)
2025-09-23 08:00 - 17:00
The true first responders in any emergency are the telecommunication professionals, whose primary objectives are to respond to calls appropriately, and ensure victim and officer safety. The Sexual Assault & Family Violence Investigator Course for Telecommunication Professionals (SAFVIC for TCPs) is designed to provide 911 call-takers across the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls.
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TERT Basic Awareness #3817 - (September 24, 2025 8:00 am - 5:00 pm)
2025-09-24 08:00 - 17:00

TERT Team Leader #3819 - (September 25, 2025 8:00 am - 5:00 pm)
2025-09-25 08:00 - 17:00

BCSO PUBLIC SAFETY TELECOMMUNICATOR #1080
2025-10-02 08:00 - 17:00

SAPD PUBLIC SAFETY TELECOMMUNICATOR #1080
2025-10-02 08:00 - 17:00

CPR#3845 ****LIMITED TO BEXAR METRO 9-1-1 DISTRICT TELECOMMUNICATORS****- (October 2, 2025 8:30 am - 12:30 pm)
2025-10-02 08:30 - 12:30

T-CPR #786 - (October 2, 2025 1:00 pm - 5:00 pm)
2025-10-02 13:00 - 17:00

BEXAR CO DA TCIC/TLETS #4800
2025-10-03 08:00 - 17:00

FALL SYMPOSIUM TERT BASIC AWARENESS #3817
2025-10-06 08:00 - 17:00

FALL SYMPOSIUM KERRVILLE DEPLOYMENT #3791
2025-10-07 08:00 - 09:00

SAPD CPR #3845
2025-10-10 08:00 - 12:00

CJIS TRAINING #788030
2025-10-14 08:00 - 09:00

POWERPHONE PROTOCOLS AND PROCEDURES #3603
2025-10-16 08:00 - 17:00

POWERPHONE CALL HANDLER #3852
2025-10-16 08:00 - 17:00

POWERPHONE ACTIVE LISTENING SKILLS #3603
2025-10-20 08:00 - 12:00

POWERPHONE ACTIVE SHOOTING INCIDENTS #3852
2025-10-20 08:00 - 12:00

Stop Human Trafficking From Call to Conviction #6050 - (October 20, 2025 8:00 am - 5:00 pm)
2025-10-20 08:00 - 17:00
Call to Conviction is an intermediate-level course designed to equip telecommunicators with the skills needed to effectively assist a human trafficking victim who calls 911. Building on a foundational understanding of human trafficking, this course focuses on enhancing knowledge about the specific questions to ask and how to approach each situation with a victim-centered, trauma-informed mindset. Through a combination of lecture and collaborative group work, the training emphasizes the critical role that dispatchers from fire, EMS, and law enforcement play in interacting with trafficking victims, ensuring a coordinated and compassionate response across all emergency services.
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POWERPHONE FIRE SERVICE DISPATCH #5312
2025-10-20 08:00 - 17:00

9-1-1 LIABILITY FOR TELECOMMUNICATORS #5313
2025-10-20 08:00 - 17:00

POWERPHONE EMD#5310
2025-10-20 08:00 - 17:00

POWERPHONE SCHOOL EMERGENCIES #3859
2025-10-21 08:00 - 12:00

POWERPHONE SUICIDAL CALLERS #3852
2025-10-21 08:00 - 12:00

AIMM for Great Leadership. The Anti-Toxic Leader #3010 - (October 21, 2025 8:00 am - 5:00 pm)
2025-10-21 08:00 - 17:00
Tailored specifically for the public safety sector, this course introduces essential leadership principles that help you build a positive, high-performing work environment. Strive for excellence by becoming an anti-toxic leader — one who motivates, uplifts, and champions their team every step of the way.
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