Bexar Metro 9-1-1 Education and Development

9-1-1 LIABILITY FOR TELECOMMUNICATORS #5313
2025-10-20 08:00 - 17:00 (America/Chicago)
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POWERPHONE FIRE SERVICE DISPATCH #5312
2025-10-20 08:00 - 17:00

Stop Human Trafficking From Call to Conviction #6050 - (October 20, 2025 8:00 am - 5:00 pm)
2025-10-20 08:00 - 17:00
Call to Conviction is an intermediate-level course designed to equip telecommunicators with the skills needed to effectively assist a human trafficking victim who calls 911. Building on a foundational understanding of human trafficking, this course focuses on enhancing knowledge about the specific questions to ask and how to approach each situation with a victim-centered, trauma-informed mindset. Through a combination of lecture and collaborative group work, the training emphasizes the critical role that dispatchers from fire, EMS, and law enforcement play in interacting with trafficking victims, ensuring a coordinated and compassionate response across all emergency services.
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POWERPHONE ACTIVE SHOOTING INCIDENTS #3852
2025-10-20 08:00 - 12:00

POWERPHONE ACTIVE LISTENING SKILLS #3603
2025-10-20 08:00 - 12:00

POWERPHONE CALL HANDLER #3852
2025-10-16 08:00 - 17:00

POWERPHONE PROTOCOLS AND PROCEDURES #3603
2025-10-16 08:00 - 17:00

CJIS TRAINING #788030
2025-10-14 08:00 - 09:00

SAPD CPR #3845
2025-10-10 08:00 - 12:00

FALL SYMPOSIUM KERRVILLE DEPLOYMENT #3791
2025-10-07 08:00 - 09:00

FALL SYMPOSIUM TERT BASIC AWARENESS #3817
2025-10-06 08:00 - 17:00

BEXAR CO DA TCIC/TLETS #4800
2025-10-03 08:00 - 17:00

T-CPR #786 - (October 2, 2025 1:00 pm - 5:00 pm)
2025-10-02 13:00 - 17:00

CPR#3845 ****LIMITED TO BEXAR METRO 9-1-1 DISTRICT TELECOMMUNICATORS****- (October 2, 2025 8:30 am - 12:30 pm)
2025-10-02 08:30 - 12:30
LIMITED TO BEXAR METRO 9-1-1 DISTRICT TELECOMMUNICATORS
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SAPD PUBLIC SAFETY TELECOMMUNICATOR #1080
2025-10-02 08:00 - 17:00

BCSO PUBLIC SAFETY TELECOMMUNICATOR #1080
2025-10-02 08:00 - 17:00

TERT Team Leader #3819 - (September 25, 2025 8:00 am - 5:00 pm)
2025-09-25 08:00 - 17:00

TERT Basic Awareness #3817 - (September 24, 2025 8:00 am - 5:00 pm)
2025-09-24 08:00 - 17:00

SAFVIC#3267 - (September 23, 2025 8:00 am - 5:00 pm)
2025-09-23 08:00 - 17:00
The true first responders in any emergency are the telecommunication professionals, whose primary objectives are to respond to calls appropriately, and ensure victim and officer safety. The Sexual Assault & Family Violence Investigator Course for Telecommunication Professionals (SAFVIC for TCPs) is designed to provide 911 call-takers across the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls.
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SAPD CPR#3845
2025-09-22 08:00 - 12:00

T-CPR #786 - (September 4, 2025 1:00 pm - 5:00 pm)
2025-09-04 13:00 - 17:00

CPR#3845 ****LIMITED TO BEXAR METRO 9-1-1 DISTRICT TELECOMMUNICATORS****- (September 4, 2025 8:30 am - 12:30 pm)
2025-09-04 08:30 - 12:30

SAPD SPANISH FOR TELECOMMUNICATORS #22109
2025-08-25 08:00 - 17:00

LIABILITY AND ETHICS FOR TELECOMMUNICTORS #5313 - (August 22, 2025 8:00 am - 5:00 pm)
2025-08-22 08:00 - 17:00
This course encompasses not only the civil and legal repercussions of liability but also addresses the topic of personal and professional ethical conduct. Topics incorporated include types of 911 liability, elements of negligence claims, and incorporation of national standards, including the ADA, specifically regarding the TDD. Next, students will discuss the public expectations of service and how they drive our profession. The need for core ethics, values, and mission statements helps identify how to do the next right thing and the potential consequences of violating your code of ethics. Information about four general areas of ethical concerns and ethical leadership in public safety communications will be discussed.
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T-CPR#786 - (August 21, 2025 8:30 am - 12:30 pm)
2025-08-21 08:30 - 12:30

TRAINING OFFICER REFRESHER #3603 - (August 21, 2025 8:00 am - 5:00 pm)
2025-08-21 08:00 - 17:00
Communication training officers need to be rejuvenated every 2-5 years to retain their effectiveness and passion for the mission! Our refresher empowers and supports training professionals with a personal assessment of accomplishments to date, as well a review of any struggles. All roles and requirements of modern trainers will be reviewed. With the support of instructors and the training community of the class, attendees will dive into the THRIVE FIVE – HeroLight’s combatant to trainer burnout. This course is appropriate for newer as well as seasoned trainers, we well as training supervisors looking for ideas to refresh their teams.
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EVERYTHING WEATHER AND FIRE DISPATCH #3603 - (August 20, 2025 8:00 am - 5:00 pm)
2025-08-20 08:00 - 17:00
Weather is a major factor in call taking and dispatching, but what do we know about its application to 911? In this “everything weather” class, students will be guided through numerous weather cycles and their effect in the 911 environment. Full of audio and video, this invigorating class will bring students face to face with Mother Nature with her fury. We will plan for it all – ice storms, impassable roads, power outages; specific storm types; flash floods, extreme temperatures, smoke events, wildland fires and the possibility of independent atmosphere creation. Attendees can expect to gain a valuable understanding of weather and how to work with it rather than being a witness to it.
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WHEN IT'S YOUR OWN#3603 - (August 19, 2025 8:00 am - 5:00 pm)
2025-08-19 08:00 - 17:00
This course is appropriate for all roles in the center and is especially effective if multiple members of a 911 staff attend. Direct and impactful, we will train on line-of-duty injury and death within a center and extend to field families. Also included will be exposure to how to manage to receive or dispatch calls involving loved ones, friends or neighbors, and known community members.
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911 PREVENTS for Veterans #4069 - (August 18, 2025 8:00 am - 5:00 pm)
2025-08-18 08:00 - 17:00
This course will focus on training public safety call-takers to recognize Post Traumatic Stress Disorder/Syndrome symptoms, traumatic brain injury signs and symptoms, suicidal ideation, suicidal risk factors, and the Veteran’s aversion behaviors. Additionally, this course will focus on verbal de-escalation and containment through the power of active listening skills and verbal intervention techniques. Call-takers will be provided a wide variety of tools and suggestions to communicate with Veterans that are also transferrable to other callers the call-takers may interact with. This course will look into triaging the calls for service, including the potential of diversion to mobile mental health crisis response and the use of safety plans.
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TCIC/TLETS MOBILE #4800 - (August 15, 2025 8:00 am - 5:00 pm)
2025-08-15 08:00 - 17:00
