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Public Safety telecommunicators are expected to process and be triumphant when confronted with the most devastating and terrifying calls - from the moment they step from training. These calls may come on the first night shift or 10 years in. They are commonly never faced in training and may come once in a career, but all bets - life, and death - are riding on the ability of a team member & the team to do it and survive it. This course is for the new, the seasoned, and everyone in between. We built this class to be what we wished we had received right at the beginning to feel empowered to handle the most brutal calls. Burnout is a regularly encountered part of the dispatcher career cycle, and this course has the power to reinvigorate those who are tired and/or questioning their choice of 911. There is a recognized mindset that allows even the newest telecommunicators to prevail when all odds are against them and those depending on the performance of a lifetime. We will teach the THRIVE components of wickedly great 911 survivors! Compacted and rich with audio and video, students will lock in and have a front-row seat to navigating mass murder situations, life-taking storms, disasters, submerged vehicles, cars with lost braking systems, suicidal callers, mass casualty highway pileups, large fires, childbirth in the moment and other "big ones" that we may fear but are entrusted to handle. There is no pre-requisite course work, but attendees should be prepared to be shocked while learning and perhaps feeling again what first brought them to 911.

Verbal Judo for 911 will bring attendees inside modern tactical communication strategies designed to help calltakers & dispatchers gain trust and compliance. The 8 steps to de-escalation will be identified with practice opportunities during 911 activities. In addition to working with the entrusted public, students will learn verbal judo techniques for managing professional relationships with the field […]

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