This course encompasses not only the civil and legal repercussions of liability but also addresses the topic of personal and professional ethical conduct.  Topics incorporated include types of 911 liability, elements of negligence claims, and incorporation of national standards, including the ADA, specifically regarding the TDD.  Next, students will discuss the public expectations of service […]

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LIMITED TO BEXAR METRO 9-1-1 DISTRICT TELECOMMUNICATORSFor More information click here

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The true first responders in any emergency are the telecommunication professionals, whose primary objectives are to respond to calls appropriately, and ensure victim and officer safety. The Sexual Assault & Family Violence Investigator Course for Telecommunication Professionals (SAFVIC for TCPs) is designed to provide 911 call-takers across the state with the tools they need to […]

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Call to Conviction is an intermediate-level course designed to equip telecommunicators with the skills needed to effectively assist a human trafficking victim who calls 911. Building on a foundational understanding of human trafficking, this course focuses on enhancing knowledge about the specific questions to ask and how to approach each situation with a victim-centered, trauma-informed […]

Tailored specifically for the public safety sector, this course introduces essential leadership principles that help you build a positive, high-performing work environment. Strive for excellence by becoming an anti-toxic leader — one who motivates, uplifts, and champions their team every step of the way.For More information click here

This comprehensive course is designed to provide invaluable training to both newly trained and seasoned Telecommunicators, as well as sworn Law Enforcement personnel. By delving into the intricacies of the risks associated with responding to daily calls for service, we equip our participants with the necessary tools and knowledge to navigate these potentially hazardous situations […]

This course is designed for individuals responsible for hiring and scheduling staff within their organization. Throughout the program, we’ll explore strategies for attracting and retaining high-quality employees, grounded in national standards and industry best practices.For More information click here

In this immersive course, we’ll explore the vital role dispatchers play in supporting fire and EMS operations. Day one focuses on building a strong foundation: we’ll break down common radio traffic, clarify terminology, and demystify the vehicles, tools, and equipment used by first responders. You’ll also learn how to recognize inter-agency assistance requests and respond […]