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This course will focus on training public safety call-takers to recognize Post Traumatic Stress Disorder/Syndrome symptoms, traumatic brain injury signs and symptoms, suicidal ideation, suicidal risk factors, and the Veteran's […]

This course is appropriate for all roles in the center and is especially effective if multiple members of a 911 staff attend.  Direct and impactful, we will train on line-of-duty […]

Weather is a major factor in call taking and dispatching, but what do we know about its application to 911? In this "everything weather" class, students will be guided through […]

Communication training officers need to be rejuvenated every 2-5 years to retain their effectiveness and passion for the mission!  Our refresher empowers and supports training professionals with a personal assessment […]

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This course encompasses not only the civil and legal repercussions of liability but also addresses the topic of personal and professional ethical conduct.  Topics incorporated include types of 911 liability, elements of negligence claims, and incorporation of national standards, including the ADA, specifically regarding the TDD.  Next, students will discuss the public expectations of service […]

The true first responders in any emergency are the telecommunication professionals, whose primary objectives are to respond to calls appropriately, and ensure victim and officer safety. The Sexual Assault & Family Violence Investigator Course for Telecommunication Professionals (SAFVIC for TCPs) is designed to provide 911 call-takers across the state with the tools they need to […]

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