For More information click here

This course guides call-takers on effective communication with various types of despondent callers, including adults, youth, and the elderly in crisis. We'll cover suicidal erosion, warning signs of suicidal ideology, and the PLAID PALS clinical assessment tool. The course emphasizes active listening skills to build rapport and trust, as well as verbal containment techniques. For […]

This course is designed for all staff to recognize the changes brought to society during the holidays that specifically impact callers, calls, information, and strategy in the 911 center. Utilizing call data, students will learn the science of moving through the holidays in 911. As a class community, we will analyze a selection of holiday-related […]

This course is broad-spectrum and appropriate for several dispatch categories, including new telecoms; existing telecoms hoping to learn the latest techniques; progressive trainers to gain teaching ideas; supervisors or managers seeking a fix-it for baseline skills. Using tremendous caller, responder, and dispatch audio, attendees will dissect great calls and actively work with instructors to formulate […]

For More information click here

For More information click here

For More information click here

For More information click here

For More information click here

For More information click here

For More information click here

For More information click here