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Prerequisites: Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. APCO Institute’s new Communications Training Officer (CTO) 6th Ed. course provides comprehensive training on the roles and responsibilities of CTOs in running an agency’s training program. The course focuses on performance-based training and management and the need for standardized training with documentation. […]

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PRE-REQUISITES:  ALTHOUGH THERE IS NO PRE-REQUISITE FOR THE COURSE, IT IS RECOMMENDED THAT REGISTRANTS FOR THIS CLASS HAVE SUCCESSFULLY COMPLETED A 40-HOUR FORMAL BASIC INSTRUCTOR-LED TELECOMMUNICATOR TRAINING PROGRAM. COURSE DESCRIPTION EFFECTIVE COMMUNICATIONS IS A CRITICAL COMPONENT OF LAW ENFORCEMENT SERVICE OPERATIONS.  THE TELECOMMUNICATOR PROVIDES THE VITAL LINK BETWEEN CITIZENS AND LAW ENFORCEMENT RESPONDERS. APCO INSTITUTE'S […]

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In this class, through instruction, hands on exercises, and scenario training, you will learn how to set up a peer support team, learn debriefing and defusing skills, suicide awareness, listening skills, and compassion fatigue.For More information click here

This session will discuss the mind set of a domestic violence victim and why they continue to stay in their unhealthy environment despite repeated abuse. You will hear firsthand from a domestic violence victim to try and understand the answer to the question, why they stay. This class is designed to help telecommunicators handle these […]